PRIVACY POLICY

Moxy Property Consultants Limited are committed to providing you with the highest level of service and understand that your privacy is important to you. We respect and value the privacy of everyone who visits this website www.moxypropertyconsultants.com. 

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website, social media or alternative methods. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

• "I",      "our", "us", or "we" refer to the business,      [Business name & other trading names].
• "you",      "the user" refer to the person(s) using this website.
• GDPR      means General Data Protection Act.
• PECR      means Privacy & Electronic Communications Regulation.
• ICO      means Information Commissioner's Office.
• Cookies      mean small files stored on a users computer or device.

This policy outlines the personal information we collect about you when you contact us or otherwise engage with us via our website, social media or alternative methods. This could be using a variety of communication channels such as;

• In      person
• Through      our website
• Post
• Telephone
• Email
• Text      message or MMS
• Through      our social media accounts such as Facebook, Twitter or Instagram
• Via      third party websites
• Through      property portals such as rightmove.co.uk and, Zoopla property group etc. 

The policy also sets out how we use your personal information and the third parties we will share it with.

By engaging the services of Moxy Property Consultants Ltd or visiting our website www.moxypropertyconsultants.com. you are accepting and consenting to the practices described in this policy.

Information about Moxy Property Consultants Ltd:

• Company      Name: Moxy Property Consultants Ltd. Company Number: 11753678
• The Granary, Brewer Street, Bletchingley, Redhill, Surrey. RH1 4QP
• Our Data      Protection Officer is Emma Jones. Email: emma@moxypropertyservices.com

Information we collect from you: We may collect and process the following personal information from you:

• Registering details of your property requirements and signing up for property alerts via email, text, post and telephone calls.
• Filling in forms on our website emma@moxypropertyservices.com,on social media accounts, third party websites and Portals which send information to us
• In person
• Communicating with us via telephone calls, emails, messaging services and through our social media account.

This information that you disclose when agreeing to register as an applicant or enter in to a transactional relationship with us, can include, but is not limited to;

· Name;

· Address

· Contact details

· Date of birth;

· Employment details

· Email address

· Job Title 

· Bank account details

Information on how we may use your data:

The personal information we collect from you on first contact is to register your details with us which may include the following:

· We will use your personal information to build a profile on you in order to understand your requirements and personalise the properties and services we offer you.

· We use relevant personal information described above to enable us to complete a transaction with you, such as buying, selling, renting or letting a property through us. This information may be required to be passed on to third parties and to also to prevent fraud, including reference agencies, solicitors, surveyors, financial advisors etc.

· To provide customer support

· Conducting market research

How long we keep your information:

We will keep your information for as long as you are a client of MOXY Property Consultants Ltd. 

The length of time we retain your information will depend on the lawful basis in which it was collected and processed.

Where a transaction has been entered into and there is a contractual reason, or where we must comply with legal obligations (e.g. Money Laundering Regulations, The Property Ombudsman Code of Practice)

Where consent has been given and where there is a legitimate interest to do so, such as where a client has registered their interest in buying, letting, selling or renting a property through us, we will retain data for a period of two years.

Your rights on the information we hold:

You have the right at any time to ask for a copy of the information about you held by us. 

Please contact the Data Protection Officer at MOXY Property Consultants Ltd to request this information via email or post.